COVID-19: Insights for Leaders - #SGunited #SEAunited
Chin Yin Ong
Chin Yin has been the Head of People at Grab since 2015, running the People Organisations and Grabber Technology Solutions teams. With over 20 years of experience, we're excited to have her take on the COVID-19 situation, and what has been on her plate.
Communication of plans in a timely way is essential. With 24/7 updates coming in from governments, independent health advisories and other organisations - it takes a real toll on teams who have to ensure these communications go out in a timely and accurate way.
Grab operates in over eleven locations - and this means that communications teams have to work harder on ensuring that communication within their teams are made properly.
Transparency is key - accepting the economic and social impact of the virus is vital, as explaining shifts in company policies and processes is equally important to ensuring engagement. Learn more about how communicating efficiently with your employees is important.
How does communication lead Grabbers to feel a sense of engagement? "Communicating care through each message", says Chin Yin. Showing care doesn't have to stop with kind words, but also through understanding anxieties of your co-workers. Chin Yin, further elaborates that Grab's human resources teams have been receiving questions from employees that are not work related, but their People Operations teams continue to find ways to support their Grabbers is vital in a period of widespread uncertainty.
Leaders are using real-time data to their advantage, to respond to crises as they emerge, and to shape their responses.
At Grab, feedback on any process has been internalised via adopting digital transformation at an early stage. What can people do to take feedback to action?
Other companies who have yet to take a digital-first approach will need to do so quickly, and it might be difficult for them to do this in the short run.
With remote work looking to be the norm for every company, find ways to prepare for socialising remotely.
While a BCP is focused on bringing operational processes set in place, a People Continuity Plan focuses on developing an environment that is supportive of your employee's emotional health, as well as developing procedures to manage critical business functions from
Here are some resources for building psychological resilience for your teams, developing your people strategy and introducing succession planning for your teams.
We've interviewed Vice President of People at Tokopedia on their company's response to the COVID-19 crisis. Tokopedia employs more than 3000 employees across Indonesia - how did they manage employee experiences?