Lesson Description
The workplace is becoming increasingly digital, and the business environment is more VUCA than ever. Winning the hearts and minds of your best talent, people who can help organisations survive and thrive in uncertainty, starts with listening to and acting on their feedback in real-time.
Topics
1. Impact of COVID situation & Circuit Breaker on the workforce
- Scale of WFH in Singapore alone
- Speed of transition to remote working
- The next normal: data already showing high openness to increased WFH post-COVID
- Macro factors impacting mental well-being & engagement of workforce for the medium term
2. Engagement : shifting from Programme to Platform
- No longer business-as-usual: with old feedback
methods companies are leading their people blind
- Feedback & analytics platform approach necessary to tackle the next normal
Resources
Readings & Videos
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Lesson Description
With a rapidly changing workplace and the need to get a understand the employee experience at a deeper level, pulse surveys can be a powerful tool for real-time feedback analysis and action. However, are pulse surveys just shorter versions of annual surveys? Or are there different design considerations?
Topics
1. Starting with the end in mind: what do I want from my pulse surveys?
- Hypothesis design - what makes a good hypothesis? How do we translate this to surveys?
- Frequency - what is the right frequency to send surveys?
- Lifecycle analysis - the next evolution of personalising the employee experience
2.The anatomy of a pulse survey questionnaire
- Trending vs current issues
- To benchmark or not to benchmark?
3. Bonus: where does employee engagement fit in all of this?
- Constructing a good index of employee engagement
- Analytical hacks and eNPS as a proxy
Resources
Pulse Surveys Quick Launch Checklist
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Readings & videos
Lesson Description
Moving from only conducting ad hoc surveys or from the traditional annual surveys towards a system of pulse surveys can be daunting. This lesson gives you a primer into the things to consider in making a successful shift, and how to make it stick.
Topics
1. Building a success plan: why failing to plan is planning to fail
- Introducing Strangefruit Corp
- Identifying triggers: how you know if you need to get started
- Success plan template: what you need to consider
2. Launching your first survey
- Shrink the change: start where you are at
- Participation rates: what do you really need?
- Grow your people: managers are key. Help them help themselves.
3. Mythbusting
- Embed into ongoing operations
- The magic of the Accountability Index
- Common pitfalls: "engagement champions", hard KPIs
ResourcesHow to craft great survey questions - eBook
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Readings & videos
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