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Webinar

Building organizational success from employee experience to customer experience

🗓️ 15 February 2022, Tuesday: 15:00 - 16:30 WIB

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LP Indo speakers - 15 Feb

 

Building organizational success from employee experience to customer experience

 

WATCH NOW

 

In a short period of time, COVID-19 has impacted the way we interact with our employees and customers through new technologies, new working arrangements, and new consumer behaviors and demands.

Studies have shown a direct link between employee experience (EX) and customer experience (CX). Customers that have a positive experience with a brand or organization will continue to remain loyal. Similarly, employees who are motivated, engaged and empowered are happier, and in turn will provide better customer care.

Organisations that put a greater focus on improving employee experience can expect better business outcomes. How can we as leaders improve EX in our organisation that contributes to a better CX?

In this webinar, we will discuss the correlation between the two.

 
 

Guest speakers:

Yoris Sebastian

Yoris Sebastian

Co-founder

inspigo

 

Kushartanto

Koeshartanto Koeswiranto

President Commissioner

PT Asuransi

 

Maneesha B

Maneesha B

Director, Head of Customer Experience

jd.id logo

 

Audi Lumbantoruan-profile

Audi Lumbantoruan

Country Managing Director

EngageRocket Logo-3

 

🕒 Duration: 1.5 hours

What to expect from this webinar:

An exclusive panel discussion with:

Yoris Sebastian, Co-founder, Inspigo & Founder, OMG Consulting

Koeshartanto Koeswiranto, President Commissioner, PT Asuransi Tugu Pratama Indonesia Tbk

Maneesha B
Director, Head of Customer Experience, JD.ID

During the session, Audi Lumbantoruan, Country Managing Director at EngageRocket will moderate the panel discussion.

Topics

  • The connection between employee experience (EX) and customer experience (CX)
  • Factors that impact employee experience
  • What makes for a good customer experience
  • Bridging the gap with digital transformation
  • Organisation readiness - Improving employee experience and retention

Supported by event partners

 Logo IHRI_02-Color_Transparent Background  Logo KPHRI transparent   Logo MSDM   RumahMSDM  FTHR-logo-transparent

 

 

 

Additional Resources

 

Linkedin banner_HR Business Landscape 2022
 
Indonesia HR Business Landscape 2022

This report covers key trends to prepare HR teams and leaders in Indonesia to improve business performance in 2022.

DOWNLOAD NOW

 


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