The State of Employee Engagement in 2020



Key insights from our data

are important for every generation - but impacts Gen Z the most

Our research found this generation to be thrice as likely to be disengaged if they found the rewards structure of their organisation unfairly distributed.

face issues in their recognition

By 2025, millennials will make up 75% of the workforce. We looked into our data to understand what impacts their engagement. What can we do about it?

Gen X
is a high flight risk

This generation is the most likely to leave a job role if it doesn't offer good opportunities, or provide a working environment acceptable to them.

can be engaged through autonomy

This generation is the highest scoring in drivers such as Accomplishment - but for drivers of engagement such as Autonomy, only 16% of our survey respondents felt that they could influence a change if they identified a better process at work.



Understanding the multi-generational workforce



Generation Z are individuals born between 1997 and 2010.

Gen Z is the generation of digital natives. They find it more comfortable to communicate online, as opposed to face-to-face contact. 



Millennials are individuals born between 1980 and 1996. 

This generation is understood as confident and achievement oriented. With high expectations of their employers, they seek new challenges at work and are not unafraid to question authority.



Generation X are individuals born between 1965 and 1979. 

This generation has grown in an era of freedom and self-sufficiency. Gen Xers are described as independent, resourceful and creative. This generation shows the most amount of variation, being early adopters of technology.



Baby Boomers are individuals born between 1946 and 1964. 

Growing up in an age of reform, they benefited from increased educational and financial opportunities. Boomers are described as confident, self-reliant and goal-oriented.






Download our report on The State of Employee Engagement in 2020

Read more about

  • Challenges posed by multi-generational workforce to leaders

  • Top and bottom drivers of engagement for each generation

  • Recommendations for leaders to maximise engagement