Singapore Polytechnic navigates through organizational change with EngageRocket

Established in 1954, Singapore Polytechnic (SP) is Singapore’s first polytechnic. It has 10 schools that offer 40 full-time courses and 3 common entry programs for close to 16,000 students. 

Singapore Polytechnic is in the midst of an organizational restructuring. Understanding how employees are coping with the change is crucial. Before partnering with EngageRocket, the corporate engagement survey was only conducted once in two years.

Tan Yen Yen, Director of School of Business at Singapore Polytechnic recognized that managing change is challenging and saw the need for relevant, timely data.

"Analyzing large amounts of raw data can be tedious but EngageRocket automates both the administration and analytics processes and extracts the essence so that managers are equipped with meaningful and easy-to-read data."

Tan Yen Yen, Director of School of Business at Singapore Polytechnic

Collect employee experience data in real-time

To ensure employees are continually heard, Yen Yen and her team worked with EngageRocket to retrieve regular feedback and actionable insights to support the change. Regular quarterly engagement pulse surveys are implemented and have achieved participation of over 80%. Overall results are shared by Yen Yen during town halls with all managers and employees. Discussions are also held in teams. "Relevant and timely data allows me to address concerns almost immediately," - shared Yen Yen. 

Make better people decisions based on actionable insights 

EngageRocket provides deep analytics into even the most specific types of challenges which gives greater clarity on what to focus on. The targeted survey was also sent specifically on the topic of re-organization. Through this, Yen Yen and her team found specific concerns around the re-organization.

One of which was around undefined job scopes and how they would be appraised in their new roles. EngageRocket’s real-time analysis also allowed them to identify the teams struggling most with this.

This enabled them to immediately touch base with the teams as well as to devise a communication plan in the months ahead, during and after the change.