starhub logo - no space

How Singapore’s major Telco StarHub executes a data-driven people strategy and improves experience during COVID-19

people-centric-awardStarHub is the winner of EngageRocket’s Workplace Transformation Awards 2021 for the ‘Best People-centric Culture’ category. This award recognises organisations that foster a culture where employees feel valued and an environment where diversity, ideas, creativity, and innovation are encouraged.

leadership development awardStarHub is the winner of EngageRocket’s Workplace Transformation Awards 2021 for the ‘Best Leadership Development’ category. This award recognises organisations that are committed to developing leaders to successfully deal with new challenges, and proactively prepare them for the road ahead.

 

From StarHub's case, you will learn about:

 ✓ Their success in navigating the transition to remote working

 ✓ How they measure gaps in the employee experience through continuous listening

 ✓ How they take data-driven actions for positive outcomes with transparency and support

 ✓ The measurable impact as a result of their tailored employee experience

 starhub logo - no space

 

 
 
Region

Southeast Asia

Objectives:

Redefine employee experience by prioritising engagement, wellness, and learning & development to help employees thrive and manage their personal growth.

Solution:

BELONG: Employee Lifecycle Surveys


Results: 

With data-driven insights and relevant follow-up actions from the team, StarHub saw improved participation in engagement events, reduced attrition rate, and increased eNPS.

Read the case study

What StarHub has to say:

"We pay close attention to the questions raised by employees at our regular town halls and look for signals. Next, we collect data through personalized listening as well as our employee listening programme to sense-check the signals and trends that we observe."

Catherine Chia, Chief HR Officer at StarHub

“There is an ongoing list of initiatives that make our business more relevant to customers in the fiercely competitive Singapore market. Over the next few years, our challenger spirit and deeply engaged workforce will drive us to identify business opportunities. Despite the unexpected pandemic, our focus and business priorities remain.”

Catherine Chia, Chief HR Officer at StarHub

About EngageRocket's BELONG: Employee Lifecycle Surveys

EngageRocket’s BELONG
Employee lifecycle surveys

  • Question Library: Ask research-backed questions & get feedback for on-boarding, engagement, etc
  • Confidentiality: Encourage communication without compromising employee's confidentiality.
  • Build multi-language surveys in one click.
  • Measure program efficiency and analyse the returns on your people initiatives

 

BOOK A DEMO