Unlocking Business Success: The Power of EX in Shaping CX

🎬 The EX and CX Narrative and Key Case Studies
20 mins video

Join James, CEO of International EX at Ipsos, as he delves into the significant impact of linking Employee Experience (EX) and Customer Experience (CX) for organizational success.

James discusses the current polycrisis affecting employees, the importance of understanding and listening to your employees, and the benefits of aligning EX efforts with CX outcomes. Using large datasets and practical examples, James illustrates how investing in employee experience can lead to improved customer satisfaction and financial performance.

🎬 Panel Discussion: How to Align EX & CX and Future Focus Areas
33 mins video

Led by Sara Pike (Head of EX and CX at Ipsos Singapore) with panelists CheeTung (CT) Leong (Co-Founder and CEO, Americas at EngageRocket), James Tarbit (CEO International EX at Ipsos), and Ena Rivera (Regional Human Resources Director for Ipsos APEC)

In this panelist discussion, industry experts discuss the significant shifts in employee experience (EX) over the past five years, emphasizing the integration of holistic well-being into workplace strategies. They explore the rise of continuous listening, the evolving relationship between EX and customer experience (CX), and the impact of skill obsolescence.