In a short period of time, COVID-19 has impacted the way we interact with our employees and customers through new technologies, new working arrangements, and new consumer behaviors and demands.
Studies have shown a direct link between employee experience (EX) and customer experience (CX). Customers that have a positive experience with a brand or organization will continue to remain loyal. Similarly, employees who are motivated, engaged and empowered are happier, and in turn will provide better customer care.
Organisations that put a greater focus on improving employee experience can expect better business outcomes. How can we as leaders improve EX in our organisation that contributes to a better CX?
In this webinar, we will discuss the correlation between the two.
Director, Head of Customer Experience
Country Managing Director
🕒 Duration: 1.5 hours
What to expect from this webinar:
An exclusive panel discussion with:
Yoris Sebastian, Co-founder, Inspigo & Founder, OMG Consulting
Koeshartanto Koeswiranto, President Commissioner, PT Asuransi Tugu Pratama Indonesia Tbk
Maneesha B, Director, Head of Customer Experience, JD.ID
During the session, Audi Lumbantoruan, Country Managing Director at EngageRocket will moderate the panel discussion.
Supported by event partners
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