EM SERVICES is Singapore’s first township management Company with over 1,500 employees and 30 years of serving the community. EM Services has established a strong track record in the management of townships and properties across Singapore. Currently, the company manages ten of Singapore’s sixteen townships which covers approximately 700,000 HDB residential units and 9,000 retail and shop units.
With the ethos of Getting It Right Together, EM Services aspires to provide the best experience to their most valuable assets, employees. Knowing that providing a better workplace will have a positive impact on engagement, EM Services looked to technology for a solution to measure and analyse employee feedback in real-time.
“See not what you are now but what you will be tomorrow” is the mantra etched in every EMer (this is what employees of EM Services call themselves). All EMers know the company will invest in them to bring out their maximum potential to be a better person and contribute to the community.” – Tony Khoo, CEO of EM Services
Build a great environment together
EM Services strongly believes that giving individuals a sense of belonging is the key to building a workforce that will readily serve the community with excellence. With a wide range of professional skill sets within the group, they needed a single view of employee experience and wellbeing.
As part of its digitalisation road-map, EM Services will be deploying Singapore-based HR Tech startup EngageRocket to collect, analyse and act on employee feedback in real-time.
By nipping employee welfare issues in the bud, leaders can proactively keep staff morale high, and create a positive impact on the community they serve. This helps to keep their workforce future-ready and nimble enough to handle the challenges of a rapidly changing real-estate industry.
"Just as companies track data across their customers’ journey holistically to derive customer personas and identify ways to delight them, we are proud to help Love, Bonito do the same across their employees’ lifecycle to create personalised and positive experiences.” said Chee Tung Leong, co-founder and CEO at EngageRocket.
Through the collaboration with EngageRocket, Love, Bonito wants to provide an additional platform to enhance communication and encourage employees to share their feelings and opinions in a trusted and seamless manner. In parallel, HR and line managers will receive actionable recommendations to help their talents belong, grow and perform within the company.
During its growth phase, an organisation undergoes various structural challenges. As the size of the team grows, proving an engaging talent value proposition for retaining and hiring the best people becomes critical. “We are growing fast - we increased our workforce by 50% last year, and we are planning to do the same by the end of this year. We needed a cost-effective and intuitive solution that can be scaled quickly ” added Brandon Lee.